Important Note:
The USB Security Key currently sold by the Webstore (Security Key NFC by Yubico) uses modern and secure WebAuthn/FIDO2 authentication standards.
The Duo Universal Prompt used by Urbana, Chicago, and Springfield login pages support these standards. Some AITS login pages use the Duo Universal Prompt as well.
However, the older custom Duo prompts cannot be used with the Security Keys sold by the Webstore. AITS is in the process of transitioning their applications to the new Duo Universal Prompt.
As of the time of writing, some major applications using the older prompt (and thus incompatible with these Security Keys) include:
- Banner
- Chrome River
- iBuy
- My UI Info (including accessing earning statements).
Additionally, the NetID Center does not support registering security keys. Registration must be done via a Duo Universal Prompt.
How to Associate with your University Identity
Once a token is purchased, and before it can be used with 2FA, it must be associated with a University identity. To learn how to associate a token to your identity refer to: https://answers.uillinois.edu/2fa-token
Faulty tokens will be replaced up to 6 months from the time of purchase. Please reference your purchase receipt number when requesting a replacement.
To retrieve important information, such as download links, configuration details, codes/serial numbers, and installation instructions, login to our website, and click on Order History.
Find this offer on your list and click on the blue order number to open the order page. Be sure to scroll down below in download links to view information located in the yellow section.
You can also go right to the order by clicking on the Order Details link in the upper right of your WebStore email receipt if you have that handy.