Touchpoint for Skype for Business is a third party software solution that integrates with Skype for Business to provide additional call handling features, real-time statistics and reporting capabilities that are not available to Response Groups.
The Supervisor training topics covered in this 2-hour session:
- Statistics and reporting
- Changing recordings
- Changing queue modes
- Taking calls on demand
- Agent management (checking their status plus logging them in and out of the system)
*Supervisors should sign up for both agent training and supervisor training.