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Skype for Business

Contact Center (TouchPoint)
for Skype for Business Agent Training

Free
Eligibility: Adobe Campus Agreement UA Subscribers, Microsoft Campus Agreement-UIF, UIS Faculty, UIS Staff, UIUC Employee type - G, UIUC Employee type - S, UIUC Faculty and Staff and UIUC Students.
Contact Center (TouchPoint) for Skype for Business Agent Training
Select Contact Center for Skype for Business Agent Training


Total Price:Free
Payment Type: Credit Card

Description

Contact Center for Skype for Business is a third party software solution that integrates with Skype for Business to provide additional call handling features, real-time statistics and reporting capabilities that are not available to Response Groups. The Agent training topics covered in this 2 hour session include logging in and out of queues; working with call handling/controls such as answering calls, transferring calls, wrap up, using the call back feature and managing work status.  Additional tips and tricks will be shared and a question and answer period will conclude the training.

Additional Information

Workshop Details:
Location: online


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