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Skype for Business

Contact Center (TouchPoint)
for Skype for Business Agent Training
$0.00
Eligibility: Adobe Campus Agreement UA Subscribers, Microsoft Campus Agreement-UIF, UIC Faculty, UIC Staff, UIS Faculty, UIS Staff, UIUC Employee type - G, UIUC Employee type - S, UIUC Faculty and Staff and UIUC Students.
Contact Center (TouchPoint) for Skype for Business Agent Training
Select Contact Center for Skype for Business Agent Training
Total Price:Free
Payment Type: Credit Card

Description

Contact Center for Skype for Business is a third party software solution that integrates with Skype for Business to provide additional call handling features, real-time statistics and reporting capabilities that are not available to Response Groups. The Agent training topics covered in this 2 hour session include logging in and out of queues; working with call handling/controls such as answering calls, transferring calls, wrap up, using the call back feature and managing work status.  Additional tips and tricks will be shared and a question and answer period will conclude the training.

Additional Information

Workshop Details:
Location: Illini Hall (725 S Wright St), Suite 26 (lower level) - Map it

Add this class to your calendar:
Browse to the WebStore Events Calendar, select your course, select the calendar symbol calendar image, select your calendar format, open the file, and save the item to your calendar.

Parking:
Parking in the heart of campus is scarce. We suggest that you walk or take public transportation (www.cumtd.com). City meters (restricted to 2 hrs) are available on the street at both locations. There are a few campus meters in the parking lot between Coble Hall and Swanlund Administration Building on John Street and in the parking structure at Sixth & John. Please note that parking fees are the responsibility of the class participant. WebStore is not responsible for parking tickets or towing fees of vehicles belonging to class participants. Please read all parking signs!

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