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Skype for Business

Contact Center (TouchPoint)
for Skype for Business Agent Training
Free
Eligibility: Adobe Campus Agreement System Offices Subscribers, Microsoft Campus Agreement-UIF, UIC Staff, UIS Faculty, UIS Staff, UIUC Employee type - G, UIUC Employee type - S, UIUC Faculty and Staff and UIUC Students.
Contact Center (TouchPoint) for Skype for Business Agent Training
Select Contact Center for Skype for Business Agent Training
Total Price:Free
Payment Type: Credit Card

Description

Contact Center for Skype for Business is a third party software solution that integrates with Skype for Business to provide additional call handling features, real-time statistics and reporting capabilities that are not available to Response Groups. The Agent training topics covered in this 2 hour session include logging in and out of queues; working with call handling/controls such as answering calls, transferring calls, wrap up, using the call back feature and managing work status.  Additional tips and tricks will be shared and a question and answer period will conclude the training.

Additional Information

Workshop Details:
Location: Digital Computer Lab  1304 W. Springfield Ave., Urbana, IL  Rm L410 (lower level).  Take elevator to lower level.

Add this class to your calendar:
Browse to the WebStore Events Calendar, select your course, select the calendar symbol calendar image, select your calendar format, open the file, and save the item to your calendar.

Parking:
We suggest that you walk or take public transportation (www.cumtd.com).  Public parking is available at Deck B4 (also known as the North Campus Parking Deck) on the corner of University and Goodwin avenues in Urbana, on the ground floor level. Use the Mobile Meter app or you can use a pay station in the structure. Please note that parking fees are the responsibility of the class participant. 


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