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Acrobat Error on Mac – “Sorry, Something Went Wrong”

Use this guide if Acrobat on macOS displays:

“Sorry, Something Went Wrong”

This issue is most common on: - newer Macs - Apple Silicon devices - recently activated Adobe accounts

Reinstalling Acrobat usually does NOT resolve this issue.

Solution — Run AcrobatNGEnable Tool

Step 1 — Download the Tool

Download:

  • https://helpx.adobe.com/content/dam/help/en/acrobat/kb/troubleshoot-activation/jcr_content/main-pars/download_section_cop/download-1/AcroNGLEnableTool.zip

Save the file to your Desktop.

Step 2 — Close Acrobat

Quit: - Acrobat - Creative Cloud Desktop - any open Adobe applications

Step 3 — Allow macOS Security Permissions

macOS may block the tool from running.

If prompted: - allow the tool under: - System Settings → Privacy & Security

If you do not have administrator permissions on the computer: - contact your department IT support

See: - Change Privacy & Security Settings on Mac

Step 4 — Run the Tool

  1. Extract the downloaded ZIP file
  2. Double-click:
  3. AcrobatNGEnableTool

After the tool finishes: - reopen Acrobat - confirm the issue is resolved

If the Error Continues

Run the tool manually from Terminal.

Step 5 — Open Terminal

Open: - Terminal

Step 6 — Allow the Tool to Execute

Run:

chmod 775 <Path to the tool>



chmod 775 /Users/<username>/Desktop/AcroNGLEnableTool

Step 7 — Run the Tool

Run:

<Path to the tool>

Example:

/Users/<username>/Desktop/AcroNGLEnableTool

!!! tip
You can drag the tool into the Terminal window to automatically insert the file path.

Step 8 — Open Acrobat

Quit Terminal and reopen Acrobat.

The error should now be resolved.